Return Policy


These General Terms of MONTCADA ARTÍCULOS TÉCNICOS, S.L (hereinafter “Seller”) are aplicable to all contracts issued between the seller and the buyer (hereinafter “Client” in relation with the products adquired from the seller shop on line. Other client terms are excluded.
All descriptions in the seller shop on line have the reason of permit the client to indentify the product not being a direct offer of the producto, and reserving the the seller the right to modify errors
The Client accept these terms, once placing the order into the shop on line, after confirming the process of select goods to the basket, ordering and finalizing the process. Alternatively also can place the order by other means, telephone or e-mail
The seller will accept the order in the next three working days, under the following conditions:
– comunicating the order acceptation by means of email, fax, message, etc
– delivering the required order, informing about the shipment details
– requiring the payment once the order is confirmed

if none of these three conditions occurs, the order will be deemed unconfirmed

Order processing and contacting are generally carried out by e-mail and automatic order processing. The customer must ensure that the e-mail address he provides for the processing of the order is correct, so that he can receive at that address the e-mails sent to him by the seller. In particular, in case of using spam filters, the customer must ensure that all e-mails sent to him by the seller himself or through a third party authorized by the seller to process the order can be received.
The client accepts to recieve in digital form the issued documents and invoices, which will be sent by email and in PDF format
Indicated prices from the seller, includes the corresponding taxes of added value. Other related cost like delivery will be indicated separately.
Sales outside the European community will be treated separately

The customer has different options for the credit card payment through the website, VISA, Paypal, MasterCard and AMEX.

The delivery of the goods will be carried out to the delivery address indicated by the customer during the ordering process in the website
In case that goods can not be delivered, and those must therefore be returned to the seller, Where the transport company is unable to deliver the goods sent to the customer, customer shall pay for the cost of unsuccesful delivery. This shall not be aplicable in the case that customer is not responsible of the cirscuntances, or there is an advise withing anticipated time to avoid extra-cost.
Montcada products have a warranty against manufacturing defects. In the case of used product this warranty will be one year from the date of delivery. All products have the corresponding leaflet to follow fitting instructions. The responsability of warranty is limited when product has been manipulated in wrong conditions or has not been used according its intented use. In the event of such an occurrence, the client shall contact Montacda AT, to establish the procedure to be followed. No other amounts or compensations are considered for warranty purposes.
Avoid damaging or soiling goods. As far as possible client shall send us the goods in the original packaging with all the accessories and components of the packaging. If necessary, use an outer wrapper to protect the packaging. If you no longer have the original packaging, use a suitable packaging to sufficiently protect the contents from damage caused by transport. Please note that the general indications above are not a condition for the effective exercise of the right of withdrawal. Returning cost will be at client expense. Once the seller the makes the quality report, and in the case that the warranty be accepted, this cost will be refunded to the client.
All legal relations between the parties shall be governed by Spanish law, excluding the United Nations Convention on Contracts for the International Sale of Goods, and the exclusive jurisdiction for all disputes arising under this Agreement shall be vested in the courts of the domicile or registered office of the Seller.